We’re happy to announce! For another year now Ski & Board Traventuria has been a holder of TripAdvisor’s annual “Certificate of Excellence” as well as the award “Travelers’ choice”! With this award, Traventuria becomes a permanent resident at Tripadvisor’s Hall of Fame!
Satisfying customers’ needs has been always a high-class priority for the staff and the management of Ski&Board Traventuria Borovets!
The challenges of the 2019/20 season
Last season we went through a lot of difficulties. It all started with an absolute lack of snow. We had to take immediate action to save the holiday of our pre-booked customers and transfer them to the slopes in Bansko. It finished with the unexpected blitz blow of the COVID-19 pandemics. This resulted in closing the season and the resort in less than half a day!
We have always been proud of the flexibility of our team when it comes to taking decisions in the customers’ favor and this year was not an exception! More of the travel companies only offered to change the dates of the bookings of their customers. But Traventuria is one of the few who fully refund the customers for the unused parts of their ski trips. Within a week after the country borders closed, we have given back dozens of thousands of Euros.
Despite the clumsy start and the unexpected end, we were happy to serve thousands of guests. They left hundreds of positive reviews on our Social Media pages on TripAdvisor, Google, and Facebook.
However, we keep on thinking that our limit is not reached. We will keep on making efforts to provide customers with an A-class service and hassle-free experiences.
What’s the TripAdvisor’s Hall of Fame?
The Certificate of Excellence is an indicator of both the quality and the number of reviews. Travelers’ Choice is being awarded to locations ranked within the top 10% of properties on Tripadvisor. All pages on TripAdvisor, that are being awarded for a few years in a row, join the TripAdvisor’s Hall of Fame.
We are accepting the award with a lot of pride. We are happy that we met the expectations of our guests for the 5th year in a row. We’ll keep on working to see their satisfaction and positive feedback.
Ski & Board Traventuria is a leading provider of lift passes, equipment rental, airport transfers, and ski school for the Borovets area. To book your next ski vacation in Borovets with us, please check our website – www.skiborovets.bg