The weather is still sunny, but it’s getting colder and colder with each day! With the snowfall in Markudjik Ski Center last week, I can’t help myself but think of the upcoming winter season. I stay in the office, but I always imagine myself in the fresh snow. The feeling of freedom when skiing down the well-groomed slopes captivates my mind. However, during COVID pandemics is normal to worry about your booking! Be happy, because Ski & Board Traventuria Borovets has an updated Cancellation Policy!
A bad day skiing is better than a good day at work!
Bulgaria is ready for the season in Borovets
This weekend Bulgarian minister of tourism Mariyana Nikolova met representatives of the tourism industry. She officially announced that Bulgaria’s looking forward to starting the season. All properties will be strictly following the rules of distancing and should take into account all precautions of health authorities.
It seems that the season will start in the early days of December according to the weather forecasts with more slopes opening by Mid-December and the whole resort not later than the 20th of December.
The resort’s ski zone will open for the most impatient in early December.
Prepared to meet dear guests with the updated cancellation policy
Ski & Board Traventuria continues to prepare more and more feverishly to welcome our guests, accepting more and more reservations each day.
For the comfort of our guests, we have updated our Cancelation Policies in order to cover all possible scenarios even the ones we wouldn’t want to think about (such as the complete closure of the resort).
Our staff has undergone various training for hygiene and safety. Our shop has 2 powerful ventilation systems that bring fresh air into the store. We sanitize the equipment after each customer. We also have personal lockers that have their own sanitizing system. Don’t forget that Ski & Board Traventuria has as well an updated cancellation policy! In one word, we are ready to meet all the challenges of the current COVID situation.
How to book or revoke your ski package?
Ensure your financial and personal safety by booking a ski package and transfers with us!
You can see our cancellation policy in the following tables:
CANCELLATION CHARGES IN CASE OF CANCELLATION BY THE CUSTOMER |
|||
|---|---|---|---|
| TIME PЕRIOD / PACKAGE TYPE |
> 48 hrs | 48hrs – 24hrs | < 24hrs (+ no-show) |
| BASIC PACKAGE with CAX protection* |
Cost of CAX protection (not less than 10 EUR p/p) |
100% | 100% |
| BASIC PACKAGE w/o CAX protection* |
Standard terms and conditions apply | 100% | 100% |
| PREMIUM PACKAGE | 3.5% of the amount paid (not less than 10 EUR p/p) |
Deposit amount (as per invoice) |
100% |
* the CAX (cancellation) protection package is an extra and it’s available while booking ski packs on our website (you will see it during the reservation process)
CHARGES IN CASE OF CHANGE OF DATES BY THE CUSTOMER |
||||||
|---|---|---|---|---|---|---|
| TIME PЕRIOD / PACKAGE TYPE |
> 48 hrs | 48hrs – 24hrs | < 24hrs (+ no-show) | |||
| BASIC PACKAGE with CAX protection* |
Free of charge | 50% | 100% | |||
| BASIC PACKAGE w/o CAX protection* |
Standard terms and conditions apply | 60% | 100% | |||
| PREMIUM PACKAGE | Free of charge | 40% | 100% | |||
* the CAX (cancellation) protection package is an extra and it’s available while booking ski packs on our website (you will see it during the reservation process)
When am I eligible for a refund according to the cancelation policy?
1) Complete resort closure as a result of Covid-19 or other global pandemics: In this case, you will be eligible for a refund of the unused part of the ski package (difference of price) minus 10 EUR p/p handling fee.
(Mind that, as a rule, no refund is possible in case of not operational lifts and drags due to bad weather conditions or temporary technical breakdowns/power cuts).
2) Border closure in Bulgaria: If before your arrival Bulgaria closes its borders for passengers, coming from your country, and your travel dates fall into the border closure period, you will be eligible for a refund (minus 3.5% of the amount paid but not less than 10 EUR p/p)
3) Self-isolation requirements: If before your arrival Bulgaria, or the country you are coming from, introduces self-isolation requirements (either in Bulgaria, or in your country of origin when you go back), and these measures match your travel dates, you will be eligible for a refund (minus 3.5% of the amount paid but not less than 10 EUR p/p)
What’s important to know to get a refund?
1. Cancellation/change of dates/refund requests are considered valid only if sent in written to info@traventuria.com. Requests verbally advised to our staff (locally or by phone) will not be acknowledged.
2. Time period of 24hrs starts from 08:00 am local time (07:00 CET) 1 day before the first skiing date. Cancellation/date change requests should be received before that time in order to qualify.
3. Time period of 48hrs starts from 08:00 am local time (07:00 CET) 2 days before the first skiing date. Cancellation/date change requests should be received before that time in order to qualify.
4. When changing the booking to a new date, there might be a price difference, which should be paid extra.
5. When changing the booking to a new date, the latter should fall within the same skiing season or the next one at the latest.
6. Only customers, already in the resort, are eligible for a refund in case of complete resort closure.
7. Reasons for cancellation should not be advised by the client, as these will not affect our refund policy.
8. All cancellation/change of dates requests will be treated as per the time when they are received for the first time (and irrespective of how the situation evolves later on).
9. Link to our standard terms and conditions HERE
Stay tuned with Ski & Board Traventuria cancellation policy, packages, and news on Social Media!
Ski & Board Traventuria is a leading provider of lift passes, equipment rental, airport transfers, and ski school for the Borovets area. To book your next ski vacation in Borovets with us, please check our website – www.skiborovets.bg
